ServiceNow Platform Consultant

SingularLogic, a member of the Space Hellas Group and a Certified Great Place to Work® 2025, is a leading provider of Enterprise Software and Digital Integrated Solutions & Services for large organizations in both the private and public sectors.

The Opportunity

As part of our continuous growth and development, we are seeking an experienced and motivated Senior Information Technology Consultant to join SingularLogic’s ServiceNow consulting team.

The successful candidate will contribute to the design and delivery of ServiceNow platform across multiple business sectors (ITSM, Strategic portfolio, Risk Management Security, HR, etc.), supporting both implementation and presales activities.

This role is ideal for a functional or process-oriented consultant who can bridge business needs with technology enablement.

Main Responsibilities

• Lead the analysis, design, and implementation of IT solutions with ServiceNow modules (ITSM, Strategic portfolio, Risk Management Security, HR, etc.),
• Collaborate with client stakeholders to capture and translate business requirements into actionable functional specifications.
• Provide consulting and support services throughout all project phases (requirements gathering, process design, configuration, testing, training, go-live, and post-implementation support).
• Work closely with project managers, developers, and other consultants to ensure the successful delivery of high-quality solutions.
• Conduct presentations, training sessions, and workshops for end users and client teams.
• Contribute to presales, proposal preparation, and solution design efforts when required.
• Stay current with platform advancements, methodologies, and industry best practices.

Requirements

• University Degree in Computer Science, Information Systems or related field ( Master’s degree will be considered a plus).
• Minimum 3 years of professional experience in consulting, business analysis, or applications delivery, preferably involving the implementation or optimization of enterprise platforms.
• Servicenow certifications (es. CSA, CAD, ITSM, etc.).
• Excellent analytical, communication, and problem solving skills.
• Highly proficient in MS Office Suite (Visio, Word, Outlook, PowerPoint and Excel).
• Fluent in Greek and English Languages.

Pluses:

• Professional Certifications (e.g., ITIL, PMP).
• Willingness to travel for client meetings and projects as required.
• Knowledge of relational databases, (e.g. Oracle, SQL).
• Understanding of integration technologies and communication protocols (HTTP, REST, SOAP, JSON, XML).
• Basic knowledge of scripting languages (JavaScript, HTML, CSS).

Soft Skills

• Strong communication and interpersonal skills- a customer-centric mindset
• Excellent verbal and written presentation skills.
• Ability to manage priorities and deliver under tight deadlines.
• Collaborative team player who thrives in a dynamic environment.

We offer

• Competitive remuneration package based on experience.
• Continuous professional development and training opportunities.
• Laptop and relevant equipment.
• Private health insurance.
• Friendly working environment.
• Work/life balance.
• Opportunity to develop your career and skills by joining complex and large projects.
• Hybrid work model.

All applications will be treated with strict confidentiality