Team Leader – Business Software Support

ENTERSOFTONE - Redefining Business Software in an AI-powered Future

Established in 2025 through the strategic merger of Entersoft and SOFTONE, ENTERSOFTONE is a leading business software vendor in SE Europe. With more than 1,500 employees and an extensive network of 700+ specialized partners, effectively serving a growing customer base of 90,000+ businesses across four countries (Greece, Cyprus, Bulgaria, and Romania).

Driven by a clear vision and deep expertise, ENTERSOFTONE transforms innovation into tangible business value. Leveraging Cloud, Web, and AI technologies, we deliver reliable, intuitive, and scalable solutions—including ERP, CRM, HCM/Payroll, WMS, Accounting, e-Invoicing, Digital Commerce, mobile apps, and industry-specific tools—that help businesses work smarter, move faster, and grow sustainably. 

At ENTERSOFTONE, we turn innovation into real business value - unlocking the full potential of enterprises in today’s fast-changing digital era.

We are seeking a Team Leader – Business Software Support to lead a support team serving accounting professionals and retail businesses.

Key Responsibilities

• Lead, motivate, and develop a team of Support Consultants.
• Organize workload, allocate tasks, and monitor team performance.
• Manage escalated and complex support cases related to accounting, ERP, and retail applications (including myDATA).
• Ensure compliance with SLAs, internal procedures, and customer service best practices.
• Coach and mentor team members to foster continuous professional development.
• Collaborate with Product, R&D, and Sales teams to enhance applications and customer experience.
• Manage customer requests related to system enhancements, upgrades, and application evolution.
• Monitor KPIs and prepare performance reports for management.

Qualifications & Competencies

• Proven experience in business software support (Accounting / ERP / Retail solutions).
• Previous experience as a Team Leader or Senior Support Consultant is highly desirable.
• Degree in Accounting, Economics, or a related field.
• Strong knowledge of tax and labor legislation.
• Experience with myDATA and accounting applications.
• Strong leadership, organizational, and communication skills.
• Customer-focused mindset with sound decision-making ability.

Your Benefits

We are growing our team with the vision of having top performers who contribute directly to the growth of the company. As a result, we offer:

💰Competitive remuneration package

❤️Private health insurance plan

💯Opportunity to work alongside people who are always eager to mentor

🚍Transportation with company’s bus from central stations

📖 Funded training & development opportunities

🥪Catering food services