ELPEN Pharmaceutical, founded in 1965, is a leading Greek pharmaceutical company with a strong presence in more than 90 countries worldwide. Driven by our vision of advancing health and care for all, we continue to grow by developing and producing high-quality medicines, with a long-standing commitment to quality, safety and innovation.

With headquarters in Greece and subsidiaries in Germany and UAE our mission is to become a top European pharma company, with a strong global reach, always putting people first & investing in research to deliver quality medicines. Guided by our core values: Respect, Care, Commitment to Quality, and Constant reward for creativity, we shape the future of healthcare with responsibility and purpose.

To support our continued growth, we are looking to bring to our team an  IT Support Officer

In this role, you will:

• Provide technical troubleshooting for user issues, supporting business-critical software.
• Be Technical user support on company’s sites.
• Managing technical requests via ticketing system.
• Escalating unresolved issues to higher support levels (Second Level Support).
• Handling Software installation/upgrades/maintenance (MS Office, MS Windows, Mac OS, email, etc.), troubleshooting on Windows, Mac OS, VPN.
• Preparing and Configuring the IT equipment.
• Managing\supporting meeting conferences.
• On-site support (desktop and mobile phones, printers, etc.).
• Flexibility to Participate in a 24/7 on-call support rotation.

Your Qualifications:

• BSc in Computer Science or a related field degree.
• Minimum of three (3) years of experience in a similar position.
• Excellent knowledge of the Microsoft 365.
• Basic knowledge of Networking ( LAN/WiFi networks).
• Good knowledge of computer hardware.
• Technology literate with basic knowledge of office automation and remote support tools.
• Experience in providing application support for business-related software and user-facing applications.
• Ability to prioritize tasks and manage multiple incidents.
• Bonus points for experience in Sharepoint / OneDrive.
• Communicating effectively in both written and spoken Greek and English.
• Prioritizing teamwork and value collective success over individual achievement

Why Join Us:

• A competitive compensation package combined with additional benefits.
• Private Insurance for you and your family.
• Facilities with Parking inside, enticing restaurant and corporate bus.
• An extensive training program upon induction and throughout employment.
• Prospects for professional growth.