German Customer Service Representative

Job Description:

Are you fluent in German and passionate about providing excellent customer service? We are seeking dedicated individuals to join our customer service team as a German-Speaking Customer Service Representatives. In this role, you will be responsible for assisting our German-speaking customers with inquiries, resolving issues, and ensuring a positive experience with our products or services.

Responsibilities:

·       Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.

·       Provide accurate information about products, services, and company policies.

·       Troubleshoot and resolve customer issues and complaints effectively.

·       Collaborate with other departments to escalate complex issues when necessary.

·       Guide new clients through digital onboarding, particularly focusing on KYC requirements and procedures.

Requirements:

• Fluency in German & English (both written and verbal) is essential.
• Strong communication and interpersonal skills.
• Previous experience in customer service or a related field is preferred but not required.
• Ability to multitask and work in a fast-paced environment.
• Excellent problem-solving abilities.
• Availability to work 24/7/365 to ensure continuous support.