Support Coordinator

SingularLogic in the context of its continuous growth and development, is seeking for a high caliber and enthusiastic Support Coordinator to become part of our dynamic team in Athens.

Main Responsibilities

        Contract & Agreement Management (SLAs)

• Handover of the project from the PM who managed the implementation (e.g., contracts, acceptance protocols, team, technical analysis, etc.).

• Creation of an electronic maintenance file for the project.

• Monitoring and ensuring compliance with contract terms.

• Analysis and management of Service Level Agreements (SLAs), where applicable.

• Identification of deviations and implementation of corrective actions.

       Coordination of Teams Involved in Project Maintenance

• Knowledge of the technologies and infrastructures used in the project (e.g., cloud, networks, software, etc.).

• Ability to coordinate internal support teams.

• Ability to manage and coordinate services provided by vendors.

• Familiarity with specific client agreements or requirements.

• Identification and management of client requests not covered by the maintenance scope (Change Requests - CRs).

       Cost & Budget Management

• Monitoring contract-related costs.

• Collaboration with the Sales department regarding billing of services.

• Collaboration with Procurement and Presales teams for vendor agreements.

       Communication & Relationship Management

• Collaboration with various departments (e.g., Development, Consulting, Technical teams, etc.).

• Maintaining strong relationships with clients.

• Maintaining effective and positive relationships with suppliers.

• Ability to handle crises and resolve issues.

• Creation of reports and presentation of data to management.

• Proposing improvements to maintenance processes.

Requirements

• Degree in a relevant field (Project Management, Computer Science, Computer Engineering, Economics).

• Experience in project management, even at the coordinator level.

• Experience in IT contract management.

Nice to have

• Certifications or training such as ITIL, PMP, or those related to procurement/contract management.

Soft Skills

• Strong organizational skills
• Self-motivated, proactive, and adaptive
• Problem solver
• Communicator & negotiator
• Team player
• Customer oriented
• Attention to detail

We offer

• Attractive remuneration package (depending on experience)
• Personal Development and Training programs
• Laptop and relevant equipment.
• Private health insurance
• Opportunity to develop your career and skills 
• Friendly working environment
• Work-life balance
• Hybrid work model