Cerințe:
- Bachelor’s degree in business administration, Engineering, Automotive Technology, or a related field. A Master’s degree or MBA is preferred ︁︁︂︈︇︅︂︋︂︆︄︆︁︁︎︌︈︂︇
- 5+ years of experience in service management, preferably in the automotive or machinery industry
- Experience in a regional or multi-location role is a plus
- Strong leadership and team management abilities
- Excellent communication and interpersonal skills
- Proficiency in using service management software and tools
- Financial acumen and ability to manage budgets
- Customer-focused mindset with a commitment to quality service
- English – is the mandatory requirement
- Category B driver's license
- Availability for travel
Responsabilități:
1. **Customer Satisfaction and Service Quality:**
- Develop and implement strategies to improve customer satisfaction and service quality.
- Handle ︁︀︂︃︃︉︉︁︂︈escalated customer complaints and issues, ensuring timely and effective resolution.
- Monitor customer feedback and implement changes to enhance service delivery.
2. **Service Operations Management:**
- Oversee all service activities within the region, including maintenance, repairs, and warranty claims.
- Ensure compliance with company policies, procedures, and standards.
3. **Team Leadership and Development:**
- Recruit, train, and develop service staff
- Conduct regular performance reviews and provide coaching and mentorship to team members.
- Foster a positive and collaborative working environment.
4. **Financial Management:**
- Monitor financial performance and implement measures to achieve revenue and profitability targets.
- Analyze financial reports and make data-driven decisions to improve profitability.
5. **Process Improvement:**
- Identify areas for improvement in service processes and implement best practices.
- Utilize data and analytics to monitor performance and identify trends.
- Implement continuous improvement initiatives to enhance efficiency and effectiveness.
Oferim:
- Mediu de dezvoltare profesională și personală
- Pachet salarial motivant și competitiv
- Bonus de performanță individuală
- Tichete de masă
- Abonament servicii medicale
- 21 de zile de concediu
