Technical Support Engineer

Having leadership presence in the automotive sector for over a century, at Saracakis Group of Companies, we are always looking for passionate people to join our team. We are currently seeking to hire for our central offices in Salonica:

Technical Support Engineer & Customer Support – VOLVO Trucks & Buses

Duties & Responsibilities:

•  Provide technical support, create reports, and communicate with the Workshops' Technical Responsible
•  Organization and presentation of technical training to the network
•  Create reports in the manufacturer system and communicate with the relevant technical team
•  Communication and services optimization towards Customers and Partners
•  Support network and manage complaints

Qualifications & Skills:

• Bachelor's degree in Mechanical Engineering
• Master's degree in a relevant field, considered a plus
• Knowledge of modern Machinery or Vehicles operation
• Excellent knowledge of the English language (written & oral) - technical terms will be considered as an asset
• Very good knowledge of the Microsoft Office Suite
• Experience in technical support and complaints handling
• Strong technical aptitude and ability to search and solve complex issues independently
• Positive attitude, initiative ·    
• An analytical mind, commercial thinking, and an innovative approach
• Fullfilled military obligations (for male candidates)

Our company offers:

• Competitive compensation package (Base Salary, performance-based Yearly Bonus, and non-monetary Benefits and Perks)
• Life & Medical Insurance
• Strong training, career development prospects, and growth
• Modern, human-centric, and friendly working environment

                                                              All applications are considered strictly confidential