Hostess

About the role

As a Hostess at PHĀEA, you are a crucial part of delivering a personalized and inviting dining experience for our guests. Under the guidance of the Restaurant Captain and the Maître d’ Hotel, your role involves greeting and seating guests, ensuring their comfort, and contributing to the overall success of our dining service.

About Phāea

PHĀEA is a leader in the Greek hospitality industry, bringing an authentic approach to experiential travel and luxury – one that is inspiring yet effortless, elevated yet conscious, highly curated yet understated.

Born in Crete, PHĀEA comprises a collection of properties – Phāea Blue, a member of SLH, Phāea Cretan Malia, a member of Design Hotels, Village Heights Resort and Koutouloufari Village Holiday Club. These properties blend bold design, responsible living, and authentic experiences, immersing visitors in the genuine Greece. PHĀEA is expanding to introduce undiscovered Greek destinations into its portfolio. 

Together, we are on a journey of learning and evolution, where every day is an opportunity to develop new skills, to embrace new experiences, and to take another step forward towards our vision of an altogether kinder hospitality.

Culture Fit

• Contribute to the curation of extraordinary, guest-centric, luxury and meaningful travel experiences that tell the story of a truer, more timeless Greece.
• Contribute to a culture of collaboration by crafting authentic relationships and encouraging the personal and professional growth.
• Engage with and support the values of PHĀEA – Consciousness – Innovation and Community - through your day-to-day work and your interaction with team members and guests.

Job Fit- Responsibilities

• Greet and guide guests in dining areas, ensuring a comfortable environment.
• Follow company policies and foster a positive team environment.
• Provide attentive and courteous service to all guests.
• Engage with guests about their experience and property offerings.
• Assist guests with special needs and promote sustainability practices.

Must-Have

• Proven experience as a Hostess or in a similar guest-facing role.
• Excellent communication and interpersonal skills.
• Ability to handle guest service needs in a professional and positive manner.
• High level of integrity and ability to maintain confidentiality.
• English language proficiency.

Nice-to-Have

• Previous experience in the service hospitality industry.
• Additional language proficiency.
• Knowledge of local attractions and events.
• Familiarity with restaurant reservation systems.

What we offer

• Comprehensive hospitality and department-specific training
• Opportunities for career advancement
• Supportive and welcoming work atmosphere
• Accommodation in Staff Apartments (for non-local residents)
• Meals in Staff Canteen
• A wide variety of benefits
• Staff bus transportation (for Heraklion residents)