The Greek leading Biscuits & Bakery company Ε.J. PAPADOPOULOS S.A. is seeking to employ a talented and self-motivated:

Customer Service Administrator to join our International Markets team,

reporting to International Markets & ITR Customer Service Supervisor.

The role: 
Customer Service Administrator actively contributes to the overall responsibilities of the International Markets & ITR Customer Service Department, both within the framework of team actions and individually assigned duties.

How you will contribute: 

• Receive and process Distributors and/or Key Accounts requests (RFQ), both from the International Markets Department and the ITR Department.
• Monitor and control all requests (SAP), prepare and dispatch commercial offers in accordance with the agreed commercial policy and in close collaboration with the Regional Sales Managers.
• Timely organize invoicing and transportation in collaboration with the logistics department.
• Prepare all necessary shipping documents, depending on the agreed terms and the specific requirements of each country.
• Collect and manage all necessary documents for completing transactions and ensuring compliance with relevant legislation.
• Maintain and update customer and transaction records.
• Act proactively, manage and resolve any issues, along with systematic updates to the customer’s order status, focusing on ensuring the "promise to deliver" and achieving a high level of service.

What you will bring:

• A minimum of 3 years’ experience in Customer Service/ Logistics / Exports roles preferably in FMCG’s
• Bachelor’s degree in Business/Logistics or related field
• Bilingual (Greek and English) is a must
• Computer literacy, including use of standard MS Office applications
• SAP experience is an asset
• Ability to prioritize and coordinate with a great degree of flexibility
• Team player attitude with strong collaboration skills
• Ability to work under pressure and meet deadlines in cross functional context
• High degree of personal and professional ethics and integrity