Customer Service Agent

Αθήνα, Αθήνα, Ελλάδα | General Kinsen

Kinsen Hellas, serving as Europcar’s Franchisee in Greece, with effect from 1st October 2021, while offering comprehensive financing and operating leasing solutions for a diverse range of vehicles, machinery, and equipment of various brands, is looking for passionate people to join the team. Seize this unique opportunity to participate in the setting up of Europe’s strongest Rent A Car brand in Greece! We are currently seeking to hire a Customer Service Agent

The main purpose of the role:

  • Take customer calls and provide accurate, satisfactory answers to their queries and concerns.
  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
  • Management and resolve customer complaints.
  • Route calls to appropriate resources.
  • Build sustainable relationships and engage customers by taking the extra mile.

Duties and Responsibilities:  

  • Manage incoming clients’ requests and leads.
  • Make sure that all prospects/clients data are registered in our systems.
  • Conduct all necessary administrative tasks to complete the sales cycle process.
  • Handle all client’s requests and complaints.
  • Develop internal and external relationships with customers and clients.
  • Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs.
  • Provide customers the complete vehicle information with costs, terms, and conditions.

 

The ideal candidates should meet the following requirements: 

  • 1-3 years previous experience in a customer support role.
  • Fluency in both written and spoken English.
  • Fluency in foreign languages will be considered a strong asset
  • Familiarity with CRM systems and practices.
  • Bachelor’s degree will be considered an asset.
  • Excellent utility of MS Office.
  • Strong phone and verbal communication skills along with active listening.
  • Customer focus.
  • Ability to multi-task, set priorities and manage time effectively.
  • Take customer calls and provide accurate, satisfactory answers to their queries and concerns.

Our company offers:

  • Competitive compensation package based on qualifications.
  • Continuous training and prospects for growth and development in a modern and friendly working environment.

 

​All applications are considered strictly confidential.

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