CX Data Analyst

We are the market leader in the field of Electrical Equipment and we have specialized Lighting, Photovoltaic, Industrial Equipment and Building Solutions departments as well as three states of Electrical Panel Production Plants.

The combination of high quality products, well trained personnel as well as an organized and flexible organizational structure allow us to be our customer’s top choice and we make sure that only the best work with us. We select and create competent executives and their exceptional performance allows us to make the most of any opportunity that arises.

We continuously invest in our people by creating a very dynamic, high – professional and innovating environment that embraces work ethic, teamwork, passion & great results and provides to our employees special learning experiences that foster their personal and professional development.

About the Role

We are looking for a data-driven professional to support Customer Experience Team with the aim of analyzing the data and through it identifying improvements for the omnichannel organization. The role combines order flow monitoring, data analysis, and business intelligence, translating operational data into actionable insights that improve service levels, operational efficiency, and customer experience. Working closely with Customer Experience and Digital Transformation teams, you will contribute to data-driven decision making and continuous improvement operations.

Key Responsibilities

• Develop and maintain reports and dashboards in Excel and Power BI, supporting visibility of order status and supply chain performance
• Analyze order, Customer Service, and Customer Experience data to identify trends, insights, and opportunities for operational improvement.
• Prepare presentations and reporting to support team meetings and operational decision-making.
• Collaborate with all departments of the company with the aim of a unified customer experience and highlighting improvement actions to improve processes and resolve operational challenges.

What We’re Looking For

• Strong analytical and problem-solving skills with the ability to translate data into insights
• Experience with Excel and Power BI for reporting and analysis
• Ability to work with operational and performance data in a structured and detail-oriented way
• Strong communication and collaboration skills in cross-functional environments
• Experience in business analytics will be considered a plus.

What to Expect from Us

• Competitive salary & benefits package
• Hybrid Working Model
• Work in an award-winning company (Best Workplace in Greece for 11 years)
• Be part of an organization leading global industry trends
• Career growth and learning opportunities in a dynamic environment.