IT Support Engineer

As part of the Help Desk Team the IT Support Engineer will work in a complex and demanding environment with over 1000+ users and more than 80 remote locations where systems and network stability is our everyday target.

Job duties:

• Users Support in Headquarters and our remote locations by resolving requests from our ticketing system
• Properly escalating unresolved inquiries to the next level of onsite support or creating tickets to integrators
• Troubleshooting hardware and software issues of corporate PCs and laptops.

The successful candidate should have:

• BSc degree in Information Technology or related field
• At least 2years of proven experience in a similar role
• Good knowledge and understanding of Microsoft Active Directory and services (DNS – DHCP)
• Experience in Antivirus and Antispam Software
• Experience on O365
• Having experience on IP Telephony
• Understanding basic principles of networking
• Being able to understand DSL and telephony issues in order to communicate them to vendors
• Very good communication skills and team player.

The Company offers:

• Competitive remuneration package & extra benefits
• Dynamic, prestigious and highly distinguished working environment (Best workplace award in Greece for 10 years)
• Supportive management
• Among top industries in international market trends
• Multiple learning & career opportunities.