IT Support Specialist

As part of the Help Desk Team the IT Support Engineer will work in a complex and demanding environment with over 1000+ users and more than 75 remote locations where systems and network stability is our everyday target.

Job duties:

• Act as 1st and 2nd Level Support for users working in Headquarters and our remote locations by resolving requests from our ticketing system.

• Properly escalating unresolved inquiries to the next level of onsite support or creating tickets to integrators.

• Troubleshooting hardware and software issues of corporate PCs and laptops.

The successful candidate should have:

• At least 3 years of proven experience in L1 & L2 support.

• Good knowledge and understanding of Microsoft Active Directory and services (DNS – DHCP).

• Experience in Antivirus and Antispam Software.

• Having experience on IP Telephony with call manager.

• Understanding basic principles of networking.

• Being able to understand dsl and telephony issues in order to communicate them to vendors.

• Very good communication skills and team player.

The Company offers

• Competitive remuneration package & extra benefits

• Dynamic, prestigious and highly distinguished working environment (Best workplace award in Greece for 10 years)

•  Supportive management

• Among top industries in international market trends

• Multiple learning & career opportunities