Technical Business Analyst (IC)

Technical Business Analyst - ENTERPRISE- Mobile New Projects

Your Role

• Participate in end-to-end implementation of CRM & Mobile solutions (Entersoft SFA/VanSales)
• Analyze needs, gather requirements, and define best practices
• Configure and test solutions based on each client’s business workflows
• Train end users and provide post-go-live support
• Create documentation and manuals, and manage change requests
• Maintain continuous communication with clients, presales, and technical teams
• Play an active role in workshops, reviews, and optimization of configurations

Your Qualifications & Skills

• Bachelor’s or Master’s degree in Computer Science, Economics, Business Administration, or a related field
• Very good knowledge of SQL (Microsoft SQL Server – essential)
• Good knowledge or experience in CRM, ERP, or mobile apps (preferred)
• Ability to analyze business needs and processes
• Excellent command of Greek & English
• Team spirit, analytical thinking, and a customer-centric approach
• Experience in software implementations or B2B customer support is a plus