Customer Care Representative (Order to Cash)

INGROUP is seeking a Customer Care Representative on behalf of a leading multinational company, to join the Customer Care department.

Location: Northern Suburbs, Athens | Hybrid Model

Key Responsibilities

• Ensure high levels of customer satisfaction
• Manage the Order to Cash (O2C) process end-to-end
• Handle customer payment accounts and records
• Oversee and process customer orders
• Monitor and evaluate customer cash flow
• Act as the main point of contact (focal point) for assigned clients
• Provide solutions and support to customer inquiries and issues

Requirements

• Strong communication skills and customer-oriented mindset
• Ability to solve problems efficiently
• Comfortable working with numbers and financial data
• Bachelor’s degree (University or TEI)
• Fluent English (both written and spoken – all communication is in English)
• Proficiency in MS Office
• Knowledge of SAP will be considered an asset
• Previous experience in sales will be considered a plus

What we offer

• Competitive salary package
• Fixed-term contract until the end of December, with possibility of renewal
• Working hours: Monday – Friday, 09:30 – 17:30
• Hybrid working model (2 days remote work after onboarding)