We’re hiring: Contact Center Agent

Every conversation matters. At Eurolife FFH, our Contact Center Agents play an important role in making every customer interaction simple, helpful and positive. You will respond to customer enquiries, understand their needs and provide clear and reliable support, always with professionalism and a customer-first mindset.

If you are a strong communicator, enjoy finding solutions and thrive in a fast-paced environment where you can make a difference every day, this could be the opportunity for you.

As a Contact Center Agent you will be responsible for:

• Answer inbound and outbound calls in a timely and friendly manner
• Manage the incoming chat
• Identify customers needs, clarify information, provide solutions and manage complaints
• Manage and process customers’ requests in collaboration with other departments
• Collect lead for prospective/existing customers
• Manage the emails and check of supporting documents

What We Are Looking For

• Lyceum, IEK, BSc degree
• Previous experience in insurance industry/ customer support role/customer service or equivalent
• Computer use competency (MS Office/ CRM system)
• Excellent knowledge of English language
• Certification (level A) for the provision of insurance advisory services will be considered a plus
• Strong communication, negotiation and interpersonal skills
• Customer focus and adaptability to different personality types
• Flexibility and adaptability in performing additional tasks where needed

What We Offer

At Eurolife FFH, you'll find more than a job. You'll find an environment where customer trust matters, collaboration is part of everyday life, and every interaction is an opportunity to listen, support and make a difference. Together, we're creating positive customer experiences, one conversation at a time.

You will be supported with a competitive rewards package including,

• private medical insurance,
• pension plan participation,
• a performance-based bonus scheme,
• hybrid working arrangements,
• wellbeing initiatives and
• access to training and development opportunities.

Equal Opportunity Statement

We are committed to fostering an inclusive, respectful and fair recruitment process. We welcome candidates with diverse backgrounds, perspectives and experiences, and encourage you to apply if you meet the core requirements and are motivated by the opportunity, even if you do not meet every preferred qualification.