CRM & Loyalty Manager

About us

With dedication and flexibility to tourism needs, Esperia Group is continuously expanding its portfolio and human resources to deliver state-of-the-art operations across its 10 hotels & resorts in Rhodes.

We are currently seeking a talented and experienced CRM & Loyalty Manager to be based in Rhodes and you can join our team today.

Key Responsibilities

• Develop, operate & manage Esperia's CRM platform, database & Loyalty Programme
• Manage the Group's Loyalty platform, with a view to maximizing member subscription, penetration and enhancing engagement
• Plan and continuously revise the group’s Loyalty scheme - collection, redemption, benefits & tiers
• Conceptualize and manage activities & events to reward high value customers
• Coordinate CRM & Loyalty Marketing Campaigns
• Handle complaints and provide prompt and courteous services to members
• Create and monitor Loyalty Programme’s related KPIs and report results
• Collaboration with Marketing, Sales and Customer Service departments for joint strategies
• Collaboration with hotels’ Guest Relations to ensure smooth Loyalty Programme’s operation
• Train the group’s employees regarding loyalty issues

 Qualifications and Experience

• 2+ years of experience in Loyalty or CRM fields preferably in the hospitality industry
• Bachelor’s Degree in marketing, business administration, hotel management or a closely related field
• Analytical thinking and ability to leverage customer data
• Knowledge of CRM systems / loyalty management
• Excellent knowledge of Microsoft Office programs (Word, Excel, Powerpoint etc.)
• Fluency in Greek and English; knowledge of an additional language would be an asset

Corporate benefits

• Competitive remuneration package
• Training Program
• Stable working environment
• Opportunity for professional growth