Application Specialist

ENTERSOFTONE - Redefining Business Software in an AI-powered Future

Established in 2025 through the strategic merger of Entersoft and SOFTONE, ENTERSOFTONE is a leading business software vendor in SE Europe. With more than 1,500 employees and an extensive network of 700+ specialized partners, effectively serving a growing customer base of 90,000+ businesses across four countries (Greece, Cyprus, Bulgaria, and Romania).

Driven by a clear vision and deep expertise, ENTERSOFTONE transforms innovation into tangible business value. Leveraging Cloud, Web, and AI technologies, we deliver reliable, intuitive, and scalable solutions—including ERP, CRM, HCM/Payroll, WMS, Accounting, e-Invoicing, Digital Commerce, mobile apps, and industry-specific tools—that help businesses work smarter, move faster, and grow sustainably.

At ENTERSOFTONE, INTELIQUA, we leverage the power of artificial intelligence to empower brands with the tools they need to thrive in the modern digital landscape.Our flagship platform, Eliqua.CX, serves as the cornerstone for building first-party data, enabling brands to gain unparalleled insights into their customer base.Our team consists of talented experts who are connecting, informing, and creating inspiring work. Our heart beats in Athens, Greece and we serve customers from various industries in more than 10 countries.

We are looking for a Application Specialist  to join our high-caliber team.

Your Role 

As an Application Specialist, you will play a key role in ensuring the success of our customers by supporting Inteliqua's cases, troubleshooting issues, and escalating them to the right teams when needed. You will also contribute to quality assurance by writing test cases and gradually building automation flows within our product. Your ability to understand our product, our customers’ business, and think creatively to solve problems will be essential to succeed in this role.

Your contribution to the success of the team

• Develop a deep understanding of our product and how it supports customer business needs.
• Act as a problem solver: troubleshoot, analyze, and resolve support cases efficiently.
• Escalate issues to the right teams in a timely manner when necessary.
• Write test cases to support QA testing and ensure product quality.
• Learn and create automation flows in our product to streamline processes.
• Deliver on tasks within agreed timelines without compromising quality.
• Communicate clearly and effectively with both technical and non-technical stakeholders.

Your Qualifications & Skills

• Strong problem-solving mindset and ability to think outside the box.
• Excellent communication and interpersonal skills.
• BA/BS degree in Computer Science, IT, or equivalent practical experience.
• Solid knowledge of MySQL for data handling and troubleshooting.
• Understanding of APIs and hands-on experience with Postman.
• Familiarity with JSON and its use in data exchange.
• Basic understanding of HTML.
• Ability to write clear and structured technical and integration documentation.

Nice to have

• Experience writing QA test cases.
• Exposure to automation tools and test frameworks.
• Familiarity with Linux environments.

Your Benefits:

We are growing our team with the vision of having top performers who contribute directly to the growth of the company. As a result, we offer:

💰Competitive remuneration package

❤️Private health insurance plan

🏠Hybrid working model

💯Opportunity to work alongside people who are always eager to mentor

📖 Funded training & development opportunities