SOFTONE Bulgaria is the Sofia-based subsidiary of ENTERSOFTONE, a leading business software and services provider in Southeast Europe. With over 1,500 employees, a network of 700+ specialized partners, and more than 90,000 customers across the region, the company delivers innovative solutions that help organizations optimize operations and accelerate digital transformation.

Our portfolio includes ERP, CRM, HCM, WMS, accounting software, digital commerce platforms, e-Invoicing, e-Procurement, and industry-specific business applications. By combining deep domain expertise with continuous innovation, we empower businesses to improve efficiency, streamline processes, and achieve sustainable growth.

We are looking for a motivated  ERP Support Consultant to join our dynamic and high-caliber team.  

Υour Role

We are looking for an ERP Consultant to breathe life into our clients' business operations using the power of SOFTONE. In this role, you won't just implement software, you will be a strategic partner translating complex business challenges into smart tech solutions. From the first blueprint meeting, through customization and training, to the final go-live and ongoing support, you will drive the entire evolution. If you want a role where you can see the direct impact of your work every day, this is your next move!

Your contribution to the success of the team

• Provide first- and second-level functional support for the SoftOne ERP system, ensuring the efficient operation of customer environments.
• Receive, analyze, troubleshoot, and resolve customer requests related to ERP functionality and business processes.
• Investigate reported issues, identify root causes, and deliver timely resolutions or escalate cases when required.
• Support customers via phone, email, and remote sessions, while ensuring an outstanding customer experience.
• Reproduce reported issues, perform functional testing, and validate solutions before case closure.
• Collaborate with implementation, development, and product teams to resolve complex functional or technical issues.
• Maintain accurate documentation of support activities, issue resolutions, and knowledge base articles.
• Contribute to the continuous improvement of internal support processes and knowledge sharing.
• Stay up to date with SoftOne ERP product enhancements, new functionalities, and industry best practices.

Your Qualifications & Competencies

• Bachelor's degree in Business Administration, Accounting, Finance, Economics, Information Systems, Computer Science, or a related field
• Previous experience in ERP Support, Application Support, Help Desk, or Customer Support.
• Experience with SoftOne ERP or another ERP solution will be considered a strong advantage
• Good understanding of ERP systems and business processes, particularly in Finance, Accounting, Sales, Procurement, and Warehouse Management
• Strong analytical and problem-solving skills with the ability to identify and resolve issues efficiently.
• Excellent communication and customer service skills
• Ability to prioritize work, manage multiple requests, and perform effectively in a fast-paced environment
• A collaborative mindset, ownership, and a customer-first approach
• Very good command of English, both written and spoken

How Success is Measured

• Your success in this role will be measured through a combination of customer experience, operational excellence, and continuous improvement, including:
• Customer Satisfaction (CSAT): Maintain an average customer satisfaction score of 95% or higher.
• Service Level Agreement (SLA) Compliance: Consistently meet or exceed agreed response and resolution targets
• First Response Time: Deliver timely first responses in line with established support SLAs.
• Ticket Resolution: Achieve high first-contact resolution whenever possible and ensure efficient handling of support cases
• Quality of Support: Deliver accurate, complete, and business-oriented solutions while maintaining high documentation standards
• Knowledge Contribution: Actively contribute to the knowledge base and support process improvements
• Customer Relationship: Build trusted relationships with customers through proactive communication and professional service

Benefits

💯Opportunity to work alongside people who are always eager to mentor

💰Competitive remuneration package

🥪Meal Vouchers, up to 100 eur per month