1st Level Support Technician

ENTERSOFTONE - Redefining Business Software in an AI-powered Future

Established in 2025 through the strategic merger of Entersoft and SOFTONE, ENTERSOFTONE is a leading business software vendor in SE Europe. With more than 1,500 employees and an extensive network of 700+ specialized partners, effectively serving a growing customer base of 90,000+ businesses across four countries (Greece, Cyprus, Bulgaria, and Romania).

Driven by a clear vision and deep expertise, ENTERSOFTONE transforms innovation into tangible business value. Leveraging Cloud, Web, and AI technologies, we deliver reliable, intuitive, and scalable solutions—including ERP, CRM, HCM/Payroll, WMS, Accounting, e-Invoicing, Digital Commerce, mobile apps, and industry-specific tools—that help businesses work smarter, move faster, and grow sustainably.

At ENTERSOFTONE, we turn innovation into real business value - unlocking the full potential of enterprises in today’s fast-changing digital era.

Your Role

As a 1st Level Support Technician , you will support customers and resellers, provide guidance on Entersoft solutions, and collaborate with teams to ensure smooth operations.

Your Contribution to the Team

• Serve as a key contact for new and existing customers and resellers, providing guidance, answering questions, and supporting day-to-day needs.
• Capture customer feedback and communicate insights to the product and engineering teams.
• Advise and train users on Entersoft’s retail business solutions and software use.
• Liaise with consultants and developers’ teams to support smooth operations.

Your Qualifications & Competencies

• Bachelor’s or Master’s degree in Computer Science, Economics, or related fields.
• Eagerness to learn, proactive attitude, and passion for technology.
• Basic knowledge of databases (SQL) or software applications is a plus.
• Comfortable using MS Windows & Office.
• Strong communication, negotiation, and interpersonal skills.
• Able to prioritize tasks and multitask effectively.

Your Benefits

We are growing our team with the vision of having top performers who contribute directly to the growth of the company. As a result, we offer:

💰Competitive remuneration package

❤️Private health insurance plan

🏠Hybrid working model

💯Opportunity to work alongside people who are always eager to mentor

📖 Funded training & development opportunities

🥪Catering food services