Guest Relations Officer - Athenaeum InterContinental Athens

We are looking for a charming, confident, sophisticated and internationally-minded person who is passionate about creating exceptional guest experiences and exceeding guest expectations.
The ideal candidate builds positive relationships with guests, providing personalized attention and ensuring their needs and requests are handled efficiently and professionally, while working closely with other hotel departments to ensure a seamless guest experience, with particular attention to VIP guests and special requests.
 

Key Responsibilities:

• Greet and assist guests upon arrival and departure in a warm and friendly manner.
• Address guest inquiries and requests.
• Resolve guest complaints and concerns with professionalism, offering suitable solutions.
• Maintain detailed knowledge of hotel services, amenities, and local attractions to assist guests.
• Coordinate with other departments (Housekeeping, Front Desk, F&B, etc.) to ensure seamless guest experiences.
• Assist with VIP check-ins, both at lobby desk and in-room.
• Manage VIP guests and special requests, ensuring a high level of service is provided.
• Provide assistance with reservations and booking modifications.
• Ensure all guest feedback is recorded and used to improve service quality.
• Maintain a high level of professionalism and confidentiality.
• Performing other related tasks based on the hotel's needs.

Requirements:

• Proven experience in guest relations in the hospitality industry.
• Strong communication and interpersonal skills.
• Excellent problem-solving abilities and attention to detail.
• Fluent in Greek and English (additional languages are a plus).
• Ability to work in a fast-paced environment and remain calm under pressure.
• Flexibility to work shifts, including weekends and holidays.
• A positive attitude and a passion for providing exceptional service.
• Knowledge of hotel management software (e.g., Opera PMS).

Company offers:

• Career development opportunities.
• Excellent working environment.

In accordance with the EU Pay Transparency Directive (EU) 2023/970, compensation details for this position will be communicated to candidates by hiring team at an appropriate stage prior to the interview process.