Back Office Administrator

We are seeking a detail-oriented and organized Back Office Administrator to support our international Freight Forwarding operations. The ideal candidate will play a critical role in ensuring smooth and efficient customs clearance processes, working closely with both internal teams and external partners. This role requires excellent communication skills, a proactive attitude, and strong familiarity with documentation and administrative processes in a logistics environment.

Key Responsibilities

●       Coordinate with international partners to provide necessary information and documentation.

●       Maintain accurate records of all customs-related transactions and documentation.

●       Assist in resolving disputes or delays related to customs clearance.

●       Provide support to the logistics and customer service teams regarding customs queries.

●       Identify and implement process improvements to optimize clearance efficiency.

●       Ensure that all administrative tasks related to customs and shipping are completed in a timely and compliant manner.

●       Liaise with customs brokers, freight forwarders, and regulatory authorities as needed.

Qualifications

●       0-2 years experience in a back office, logistics, or administrative role, ideally within an international trade environment.

●       Ideally familiarity with customs clearance procedures and documentation.

●       Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and relevant customs software.

●       Excellent communication skills, both written and verbal, in Greek and English.

●       Strong organizational skills and attention to detail.

●       Ability to work independently, manage multiple tasks, and meet deadlines.