Operations Manager

Αθήνα (Κέντρο), Αθήνα, Ελλάδα | ORM/25 · HUMAN - Hotel & Tourism

UNISON Human Resources SA, a consulting company in HR recruiting, seeks to recruit, on behalf of its client, operating in the catering industry:

Operation Manager

Location: Athens

Code: ORM/25

Key Responsibilities:

· Develop and implement operational policies and procedures for efficient operations.

· Enhance systems, processes, and best practices.

· Manage day-to-day operations, overseeing the operations team and department.

· Ensure organizational processes comply with legal regulations and standards.

· Uphold health and safety guidelines and enforce compliance.

· Handle budgets, forecasting, and resource allocation to meet strategic goals.

· Collaborate cross-departmentally to align operations with organizational objectives.

· Implement quality assurance measures for products/services and monitor production KPIs.

· Enhance customer service quality and satisfaction.

· Analyze data to identify process improvement opportunities and cost savings.

· Optimize workflows and processes for efficiency and cost-effectiveness.

· Stay updated on industry trends and best practices.

· Integrate new technologies and business processes as needed.

· Maintain service operations to ensure sustainability.

Candidate profile:

· 3-5 years of experience in a luxury restaurant

· Bachelor’s degree in business administration

· Master’s degree will be considered an asset

· Excellent knowledge of English.

· Excellent PC Skills use of MS Excel, MS PowerPoint and MS Word.

· Team Player

· Coordination and Problem-Solving skills

· Good Communication and Relationship skills

· Organizational skills

· Ability to operate under pressure and deadlines

We offer:

· Competitive remuneration package based on qualifications and experience

· Challenging working environment

· Opportunity for career development