Position Purpose

The Account Supervisor supports the management and growth of client accounts, overseeing day-to-day client communication and monitoring the progress of creative and production projects. The role is responsible for managing the client relationship and campaign execution on a daily basis, while monitoring budgets, timelines, and quality standards.

The Account Supervisor ensures adherence to project timelines, strategic consistency, and high-quality execution of briefs, acting as a key link between clients and DDB’s internal teams.

Key Duties & Tasks

• Manage day-to-day communication and relationships with clients.
• Manage and monitor client briefs throughout the internal creative workflow.
• Coordinate project timelines, deliverables, and production activities.
• Collaborate closely with all relevant teams, including Creative, Strategy, Production, and Media.
• Support the preparation of client presentations and strategic proposals.
• Monitor KPIs and the overall performance and development of assigned accounts.

Key Responsibilities

• Build and maintain strong, positive, and trusted relationships with clients.
• Ensure the timely and accurate execution of briefs and deliverables.
• Support creative and production consistency across projects and campaigns.
• Develop, maintain, and manage project timelines.
• Monitor project KPIs and provide relevant updates to internal teams.
• Translate and develop briefs into clear timelines, task lists, and actionable project plans.
• Coordinate Creative, Production, and Media teams to ensure smooth project delivery.
• Monitor project budgets and prepare relevant financial reporting.
• Prepare regular status and performance reports.
• Identify opportunities for process improvement, optimization, and account development.

Qualifications & Requirements

• Bachelor’s degree in Higher Education. Α Master’s degree in Marketing, Communications, or a related field will be considered an advantage.
• Very good command of both Greek and English.
• 4+ years of experience in account management and project management within an advertising or communications environment.
• Proven ability to build trusted client relationships and effectively resolve issues and challenges.
• Strong organizational skills, with the ability to coordinate teams and manage multiple projects simultaneously.
• Strong analytical thinking and a clear focus on client experience and satisfaction.
• Ability to work effectively under pressure and adapt to demanding and fast-paced environments.
• Proactive mindset, strong communication skills, and willingness to learn and develop.
• Excellent attention to detail and consistency in the execution of responsibilities.
• Strong verbal, written, and presentation skills.
• Familiarity with project management tools.
• Professional proficiency in English and confidence in delivering presentations.
• Excellent knowledge of Microsoft 365 tools and familiarity with basic AI tools and applications.