Junior Support Engineer

SingularLogic, a member of the Space Hellas Group, is a leading provider of Enterprise Software and Digital Integrated Solutions and Services for large enterprises and organizations in the Private and Public sectors.

The Opportunity:

We are seeking motivated Junior Support Engineers (Athens) to join our Service Desk department! If you are passionate about technology, constantly seeking to learn and improve your skillset, and are customer-oriented and patient, then you are the type of person we are looking for!

As a Junior Support Engineer, you should possess good technical knowledge and be able to effectively communicate to understand and resolve problems.

Main Responsibilities:

• Act as the first point of contact (1st Level) for customers seeking technical assistance (Software and Hardware).
• Perform remote troubleshooting using diagnostic techniques.
• Determine the best solution based on the issue and information provided by customers.
• Escalate unresolved issues to the next level of support personnel.

Requirements:

• Degree (AEI, TEI, IEK) in Information Technology, Computer Science, or a relevant field.
• Strong knowledge of SQL.
• Ability to diagnose and troubleshoot technical issues.
• Excellent problem-solving and communication skills.
• Ability to provide step-by-step technical assistance, both written and verbal.
• Customer-oriented and able to remain composed under pressure.
• Availability to work in shifts.
• Fluent oral and written command of the Greek language.
• Good knowledge of the English language.

Nice to have:

• Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or a similar role.

We offer:

• Work in a friendly and dynamic environment.
• Opportunities for further training and professional development.
• Private insurance.

All applications will be treated with strict confidentiality.