Junior Support Engineer

Athens (Center), Athens, Greece | General

SingularLogic, a member of the Space Hellas Group, is a leading provider of Enterprise Software and Digital Integrated Solutions and Services for large enterprises and organizations in the Private and Public sectors.

The Opportunity:

We are seeking motivated Junior Support Engineers (Athens) to join our Service Desk department! If you are passionate about technology, constantly seeking to learn and improve your skillset, and are customer-oriented and patient, then you are the type of person we are looking for!

As a Junior Support Engineer, you should possess good technical knowledge and be able to effectively communicate to understand and resolve problems.

Main Responsibilities:

  • Act as the first point of contact (1st Level) for customers seeking technical assistance (Software and Hardware).
  • Perform remote troubleshooting using diagnostic techniques.
  • Determine the best solution based on the issue and information provided by customers.
  • Escalate unresolved issues to the next level of support personnel.


  • Degree (AEI, TEI, IEK) in Information Technology, Computer Science, or a relevant field.
  • Strong knowledge of SQL.
  • Ability to diagnose and troubleshoot technical issues.
  • Excellent problem-solving and communication skills.
  • Ability to provide step-by-step technical assistance, both written and verbal.
  • Customer-oriented and able to remain composed under pressure.
  • Availability to work in shifts.
  • Fluent oral and written command of the Greek language.
  • Good knowledge of the English language.

Nice to have:

  • Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or a similar role.

We offer:

  • Work in a friendly and dynamic environment.
  • Opportunities for further training and professional development.
  • Private insurance.

All applications will be treated with strict confidentiality.

If you do not have a resume click here to apply.
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Αγαπητέ κύριε/ κυρία,

Σας ευχαριστούμε για το ενδιαφέρον σας να εργαστείτε στην SingularLogic.

Οι γνώσεις και η εμπειρία σας θα εξεταστούν, και σε περίπτωση που ανταποκρίνονται στις απαιτήσεις διαθέσιμης θέσης, θα επικοινωνήσουμε μαζί σας το συντομότερο δυνατό. Σε κάθε περίπτωση, θα διατηρήσουμε το βιογραφικό σας σημείωμα, στη βάση δεδομένων μας για έξι μήνες ώστε να επικοινωνήσουμε μαζί σας εφόσον προκύψει μελλοντικά κατάλληλη θέση. Μετά το διάστημα αυτό, το βιογραφικό σας θα διαγραφεί.

Εάν δεν επιθυμείτε τη διατήρηση του βιογραφικού σας στη βάση δεδομένων της εταιρείας μας για το παραπάνω διάστημα, παρακαλούμε να μας ενημερώσετε εγγράφως στέλνοντας σχετικό email στη διεύθυνση hr@singularlogic.eu, ώστε να το διαγράψουμε άμεσα από τα αρχεία μας.

Με εκτίμηση,

Διεύθυνση Ανθρώπινου Δυναμικού


Dear Candidate,

We would like to  thank you for considering SingularLogic as your potential employer.

Your background and qualifications will be carefully considered to determine whether your skills match our present needs. In case your experience and qualifications do not match our present needs, we will keep your CV on our database for six months in order to contact you again if appropriate job openings become available. After the holding period of six months your C.V. will be deleted from our records.

If you do not wish us to maintain your C.V. on our database for a six months period, please notify us in writing by sending an email to the following address hr@singularlogic.eu, in order to immediately delete your C.V. from our records.

Kind Regards,

Human Resources Department

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