About us
 Established in 1922 and still controlled by the founding family, Saracakis Group of Companies is an energetic organization that maintains physical footprints in Greece as well as in Cyprus, Romania and Bulgaria through its subsidiaries.

Saracakis Group of Companies is the exclusive importer and distributor of a wide range of passenger and commercial vehicles as well as machinery from world-renowned international manufacturers. The Group's comprehensive portfolio extends to car rentals and vehicle leasing through its strategic partnership with Kinsen, insurance services through its subsidiary Apollon and environmental services through its subsidiary Enser.

Our purpose is to build trust and drive growth by offering sustainable, impactful, and people-centered solutions for all.

𝐀𝐛𝐨𝐮𝐭 𝐭𝐡𝐞 𝐑𝐨𝐥𝐞
 With a leading presence in the Greek business ecosystem for over a century, Saracakis Group of Companies, a 𝗚𝗿𝗲𝗮𝘁 𝗣𝗹𝗮𝗰𝗲 𝘁𝗼 𝗪𝗼𝗿𝗸® 𝗖𝗲𝗿𝘁𝗶𝗳𝗶𝗲𝗱™ organization, is always looking for passionate people to join our team. We are looking for a Technical Service & Recall Operations Coordinator at the Technical Department.

# YourRole in more detail

✅Continuous reporting and communication with the Technical Manager.

✅Optimization of communication and technical services provided to Partners and Customers.

✅Coordinate and manage Recall Campaigns for Auto & Moto brands, track recall KPIs, and develop action plans to improve completion performance.

✅Search for and update customer information to increase recall completion rates.

✅Monitor availability and stock levels of recall spare parts.

✅Maintain continuous communication with the authorized dealer network and relevant authorities (Ministries, Technical Inspection Centers, insurance companies, etc.).

✅Conduct visits and audits at authorized workshops nationwide.

✅Ensure dealer compliance with manufacturer standards (Auto & Moto).

✅Review warranties and pending warranty claims.

✅Manage dealer agreements, including preparation, monitoring, and compliance with corporate standards.

✅Manage and monitor CSI (Customer Satisfaction Index) programs.

✅Participate in digitalization projects related to dealer assessments and after-sales processes.

𝐖𝐡𝐚𝐭 𝐰𝐢𝐥𝐥 𝐲𝐨𝐮 𝐛𝐫𝐢𝐧𝐠

✅ Degree in Mechanical Engineering (University / Technological Institute / Vocational Institute).

✅Previous experience in a similar position within the automotive or motorcycle industry.

✅Basic knowledge of modern vehicle technical operations and systems.

✅Valid car and/or motorcycle driving license.

✅Experience with Customer Relationship Management (CRM) systems, Electronic Parts Catalogs (EPC), and Enterprise Resource Planning (ERP) systems will be considered an additional asset.

✅Availability for regular business travel.

✅Excellent command of the English language, both written and spoken.

✅Very good computer skills, including MS Office.

✅Completed military obligations (applicable to male candidates).

✅Strong communication and organizational skills, with attention to detail and the ability to effectively manage multiple tasks.

✅Experience in Complaint Management and Customer Service.

✅Dynamic personality with excellent organizational, communication, and presentation skills.

✅Strong organizational abilities with emphasis on detail and multitasking.

✅Ability to take initiative and make decisions that contribute to positive outcomes.

✅Strong problem-solving skills with a results-oriented mindset.

Saracakis Group of Companies Benefits

On top of the challenging work environment, we are offering:

💸Competitive salary package and bonus scheme.

👩‍⚕️ Health and life insurance for you and your family.

🏢 Modern facilities, onsite occupational doctor, and indoor parking

💻 Cutting-edge IT equipment, mobile, and data plan

📚 We want you to grow with us! We provide you access to our online training platform, where you can study topics for your personal and professional growth!

⭐Clear career paths & a developmental 360° feedback framework.

🌱 Employee or Group product & services referral bonuses, regular well-being, ESG, and volunteering activities.

🎉Financially supporting employees’ post-graduation studies, marriages, and newborns.

💰 Discounts on our company’s products.

🏃‍♀️ A variety of company activities and family perks.

𝐓𝐡𝐢𝐧𝐤 𝐰𝐞 𝐦𝐚𝐭𝐜𝐡? 𝐉𝐨𝐢𝐧 𝐮𝐬!

𝐀𝐥𝐥 𝐚𝐩𝐩𝐥𝐢𝐜𝐚𝐭𝐢𝐨𝐧𝐬 𝐚𝐫𝐞 𝐜𝐨𝐧𝐬𝐢𝐝𝐞𝐫𝐞𝐝 𝐬𝐭𝐫𝐢𝐜𝐭𝐥𝐲 𝐜𝐨𝐧𝐟𝐢𝐝𝐞𝐧𝐭𝐢𝐚𝐥