About us 

Established in 1922 and still controlled by the founding family, Saracakis Group of Companies is an energetic organization which maintains physical footprints in Greece as well as in Cyprus, Romania and Bulgaria through its subsidiaries. 

Saracakis Group of Companies is the exclusive importer and distributor of a wide range of passenger and commercial vehicles as well as machinery from world-renowned international manufacturers. The Group's comprehensive portfolio extends to car rentals and vehicle leasing through its strategic partnership with Kinsen, insurance services through its subsidiary Apollon and environmental services through its subsidiary Enser. 

Our purpose is to build trust and drive growth by offering sustainable, impactful, and people-centered solutions for all.  

𝐀𝐛𝐨𝐮𝐭 𝐭𝐡𝐞 𝐑𝐨𝐥𝐞  

With a leading presence in the Greek business ecosystem for over a century, Saracakis Group of Companies, is always looking for passionate people to join our team. We are currently seeking to hire a: 

After-Sales Manager, Trucks & Buses Division 

The After-Sales Manager is responsible for the overall management, development, and profitability of the division’s After-Sales operations, including Parts Sales, Service Operations, Technical Support, Warranty Management, and Service Network Performance.

The role ensures high levels of customer satisfaction, sustainable business growth, operational excellence, and achievement of revenue and profitability targets while supporting the company's strategic objectives.

 #YourRole in more detail

          1. Business Development & Commercial Performance

• Develop and implement the division's After-Sales strategy.
• Achieve agreed sales, profitability, and market share objectives.
• Identify new business opportunities and growth initiatives within the Aftermarket sector.
• Monitor market trends, customer requirements, and competitor activities.
• Lead the annual business planning and budgeting process for After Sales operations.

• Ensure accurate forecasting, reporting, and performance monitoring.

  2. Parts Sales & Profitability Management

• Manage the Parts business to maximize sales growth and profitability.
• Develop pricing strategies and commercial policies.
• Analyze sales performance, margins, and inventory turnover.
• Monitor stock availability and optimize inventory levels.
• Support the dealer network with product, pricing, and commercial guidance.

• Approve quotations, discounts, and commercial agreements within delegated authority limits.

  3. Service Operations Management

• Oversee service workshop operations and technical support activities.
• Ensure efficient execution of maintenance, repair, and warranty services.
• Monitor service quality standards and operational performance.
• Coordinate service campaigns, recalls, and corrective actions.
• Drive continuous improvement initiatives to enhance productivity and customer experience.

• Ensure compliance with manufacturer standards and company procedures.

  4. Dealer & Service Network Development

• Develop and manage the authorized service and dealer network.
• Monitor network performance through KPIs, audits, and business reviews.
• Identify gaps in geographical coverage and propose network expansion opportunities.
• Support dealers in achieving operational and commercial objectives.

• Ensure consistent implementation of brand standards and best practices throughout the network.

  5. Customer Satisfaction & Relationship Management

• Build and maintain strong relationships with key customers and fleet accounts.
• Drive initiatives aimed at improving Customer Satisfaction (CSI) and customer retention.
• Analyze customer feedback and implement corrective actions where necessary.
• Ensure timely resolution of customer complaints and escalations.

• Promote a customer-centric culture across all After Sales activities.

  6. Warranty & Technical Support Management

• Provide overall leadership and oversight of warranty and technical support operations.
• Monitor performance, costs, and compliance with manufacturer standards.
• Support the resolution of critical technical and warranty escalations.

• Foster strong relationships with manufacturers and suppliers to enhance service quality and operational effectiveness.

  7. Leadership & People Management

• Lead, coach, and develop the After Sales team.
• Set individual and departmental objectives and monitor performance.
• Conduct performance reviews and identify development opportunities.
• Foster a culture of accountability, collaboration, and continuous improvement.

• Ensure effective resource allocation and succession planning.

   

  What will you bring

• Bachelor's Degree in Business Administration, Engineering, Mechanical Engineering, Automotive Technology, or a related field.
• MBA or relevant postgraduate qualification will be considered an asset.
• Minimum 7-10 years of experience in After Sales, Automotive, Commercial Vehicles, Industrial Equipment, or a related industry.
• Proven experience in managing Parts and Service operations.
• Strong commercial and financial management background.

• Previous experience leading teams and dealer/service networks.

  Required Competencies

• Strong people management and coaching skills
• Ability to lead change and drive organizational performance
• Strong understanding of business drivers and profitability
• Results-oriented with a strategic mindset
• Strong commitment to customer satisfaction and retention
• Ability to establish long-term customer relationships
• Ability to influence stakeholders at all organizational levels
• Strong analytical, reporting, and problem-solving capabilities
• Excellent communication and negotiation skills
• Ability to translate data into actionable business decisions
• Strong organizational and project management skills
• Ability to effectively manage multiple priorities and deadlines
• Developing and monitoring KPIs to measure and improve performance.

• Compliance with Health & Safety policies and procedures

   

Saracakis Group of Companies Benefits

On top of the challenging work environment, we are offering: 

💸Competitive salary package and bonus scheme 

👩‍⚕️ Health and life insurance for you and your family 

🏝️ Flexible working model (hybrid model) and home equipment benefits 

🏢 Modern facilities, on-site occupational doctor and indoor parking 

💻 Cutting-edge IT equipment, mobile and data plan 

📚 We want you to grow with us! We provide you with access to our online training platform where you can study topics for your personal and professional growth! 

⭐ Clear career paths and a developmental 360° feedback framework 

💰 Employee or Group product and service referral bonuses 

🎉 Financially supporting employees’ post-graduation studies, marriages, and newborns 

🛒 Discounts on our organization’s products and services 

🏃‍♀️ A variety of company activities and family perks 

𝐓𝐡𝐢𝐧𝐤 𝐰𝐞 𝐦𝐚𝐭𝐜𝐡? 𝐉𝐨𝐢𝐧 𝐮𝐬! 

𝐄𝐪𝐮𝐚𝐥 𝐎𝐩𝐩𝐨𝐫𝐭𝐮𝐧𝐢𝐭𝐲 𝐄𝐦𝐩𝐥𝐨𝐲𝐞𝐫 

At Saracakis Group of Companies we respect human rights as part of our culture, and we focus on creating a supportive workplace where all employees are equally valued and where diversity and inclusion are welcomed. We pride ourselves on being a company represented by people of all different backgrounds and orientations, ensuring equal opportunities, treatment, and consideration for all candidates. Employment at Saracakis Group of Companies is based solely on a person’s merit and qualifications. 

𝐎𝐮𝐫 𝐂𝐮𝐥𝐭𝐮𝐫𝐞 

Our people are the most important element of our success. Our work life is well defined by our set of fundamental 𝘃𝗮𝗹𝘂𝗲𝘀 𝗮𝗻𝗱 𝗽𝗿𝗶𝗻𝗰𝗶𝗽𝗹𝗲𝘀: www.saracakis.gr/to-orama-kai-oi-axies-mas/  

#BePartOftheMotion #gptwcertified #ProudToBeGPTW 

*Kindly note that due to the large volume of applications we are receiving, we will only contact candidates whose profiles solely correspond to the job requirements listed above. 

𝐀𝐥𝐥 𝐚𝐩𝐩𝐥𝐢𝐜𝐚𝐭𝐢𝐨𝐧𝐬 𝐚𝐫𝐞 𝐜𝐨𝐧𝐬𝐢𝐝𝐞𝐫𝐞𝐝 𝐬𝐭𝐫𝐢𝐜𝐭𝐥𝐲 𝐜𝐨𝐧𝐟𝐢𝐝𝐞𝐧𝐭𝐢𝐚𝐥 

Kindly note that due to the large volume of applications we are receiving, we will only contact candidates whose profiles solely correspond to the job requirements listed above.