Having a leading presence in the automotive sector for over a century, at Saracakis Group of Companies, we are always looking for passionate people to join our team in Salonica. We are currently seeking to hire a:

Technical Support & After-Sales Representative for Agricultural Machinery (Massey Ferguson)

This role combines technical knowledge, collaboration management, and customer service.

Main Responsibilities:

• Provide technical support to authorized sales points and partners, aiming at evaluating and monitoring processes.
• Supervise and develop the after-sales partner network and authorized workshops.
• Assess potential new partnerships with official repairers.
• Communicate with the factory to resolve technical issues.
• Manage warranties, recalls, and technical manuals.
• Diagnose and repair mechanical/electrical faults.
• Organize and deliver technical training for the official network partners.
• Handle customer complaints and provide customer service.

Required Qualifications:

• Degree from a Technical Education Institute (T.E.I.) or vocational training (I.E.K.) in a related field.
• 3-5 years of relevant experience (preferred).
• Strong knowledge of Mechanical Engineering, Electrical Engineering, and Mechanics.
• Excellent communication skills, customer-oriented approach, and dynamic personality.
• Good command of English and computer skills (MS Office).
• Fulfilled military obligations (for male candidates).
• Experience in Customer Relationship Management (CRM) systems, Electronic Parts Catalogs (EPC), and Enterprise Resource Planning (ERP) systems is desirable.

Skills:

• Strong communication and organizational skills, with attention to detail and effective multitasking.
• Problem-solving abilities with a results-oriented approach.
• Initiative and decision-making skills are necessary to ensure positive outcomes.
• Expertise in handling complaints and customer service.
• Willingness to travel within and outside Greece.
• Team spirit and collaboration.

The company offers:

• Competitive salary package – compensation based on qualifications.
• Company car & mobile phone.
• Continuous training opportunities.
• Career growth and development prospects in an excellent working environment.
• Group insurance plan.

All applications will be treated with strict confidentiality.