Fais Group of Companies operates in the retail/wholesale sector of sportswear, apparel, footwear & accessories for more than 45 years, dominating the Greek market and expanding its activities internationally.
The Group covers all distribution channels, focusing on strong cooperations with key wholesalers and long-term relationships, bringing powerful & innovative brands to the consumers. In retail, the Group operates flagship, stand-alone and multi-brand stores, corners within all major department stores, outlets and e-shops in Greece, Cyprus, Bulgaria, Romania and most recently in Czech Republic and Slovakia, representing top brands like Kalogirou, Haralas, Puma, Under Armour, KIKO Milano and Levi’s.

We are looking for a talented Loyalty Operations Specialist (member of Fais Group of companies), to join our team and help us elevate customer's engagement.

About the role
On the occasion of our new rewards service and the continued growth of the Group's loyalty/CRM activities, we are looking for a Loyalty Operations Specialist to support the day-to-day operation of the program and act as the link between our internal teams, the store network, and our members.

Responsibilities

• Support daily loyalty operations and ensure the smooth running of the program
• Handle member support requests in collaboration with the customer support team
• Coordinate with stores across the network on operational, activation, and communication matters
• Review and validate campaign setup (points, coupons, offers) prior to activation
• Monitor accurate points accrual and redemptions, identifying discrepancies
• Support onboarding and training of stores/teams on program processes
• Maintain operational reporting and support the team with ad hoc analyses

Candidate profile

• University degree in Marketing, Business Administration, or a related field (preferred)
• 1–3 years of experience in customer support, operations, retail, or CRM/loyalty
• Comfortable working with CRM/loyalty platforms and ERP — hands-on experience with such systems is an asset
• Good command of Excel and the ability to produce and interpret reports
• Strong organizational skills, attention to detail, and the ability to manage multiple priorities
• Excellent communication skills and a team-oriented mindset
• Fluent in Greek, with a very good command of English
• Customer-centric approach and a problem-solving attitude

Nice to have

• Previous experience in a loyalty/CRM program or retail environment
• Familiarity with Entersoft and the Eliqua CX platform

What we offer

• The opportunity to join the launch of a flagship loyalty program from day one
• A dynamic environment within one of the largest retail groups
• Growth prospects in an expanding Loyalty team
• A competitive compensation package

At Fais Group, we are committed to fostering a workplace built on mutual respect and equal employment opportunities for all. We value diversity and inclusion and do not discriminate on the basis of race, color, religion, gender, pregnancy, nationality, ethnic origin, age, disability, marital status, sexual orientation, or any other characteristic protected by law. We believe that diversity and inclusion are essential to our success as a global brand, and we strive to attract, develop, and retain top talent from a diverse candidate pool.

We thank all applicants for their interest; only shortlisted candidates will be contacted.