Ethniki Asfalistiki has been a leading company in the Greek insurance market for 135 years. Since its establishment in 1891, the company has been offering simple, innovative, and reliable solutions that protect what matters most to its policyholders, enabling them to face each day with confidence and peace of mind. Today, Ethniki Asfalistiki employs more than 600 people, has a flexible and extensive network of Certified Insurance Intermediaries, and is trusted and preferred by 1.9 million policyholders. Guided by values such as integrity and reliability, the company places people at the heart of its business, making insurance clear and accessible and removing complexity to help customers feel informed and in control.

Ethniki Asfalistiki’s vision is to remain a leading insurer, always standing by its customers, redefining insurance through innovation, empathy, and simplicity, while building a sustainable future.

Role Overview

Ethniki Asfalistiki is looking for a Call Agent to join its Customer Service team in Athens. As part of our team, you will be responsible for providing high-quality support to our existing clientele, handling incoming customer inquiries, offering information regarding existing insurance policies, and ensuring excellent customer experience that reflects the values and reputation of Ethniki Asfalistiki. The role requires strong communication skills, a customer-focused approach, and attention to detail.

Main Responsibilities:

• Manage a large volume of inbound and outbound calls, emails and chats with efficiency
• Provide exceptional customer service and ensure customer satisfaction using various communication channels (phone, written and live chat)
• Provide accurate and efficient information to customers regarding products and services
• Identify and assess customers’ needs to ensure customer satisfaction and consistent service delivery
• Follow company processes and procedures to meet quality and performance standards
• Stay updated on product knowledge and company policies
• Process support tasks (back office)

Candidate Job Profile:

• High school diploma or Bachelor’s Degree
• Work - related experience would be considered a strong plus
• Fluent both in Greek and English
• Excellent communication and negotiation skills
• Flexibility and adaptability to different types of communication (email, phone, live chat)
• Customer-centric mentality & strong problem-solving skills
• No pending military obligations (for Greek male citizens)

Benefits

The company invests in long-term cooperation and provides a modern and stable work environment, with a hybrid work model. We offer a competitive remuneration package and excellent career prospects, coupled with continuous training and development.

Applications

All applications will be treated with strict confidentiality and successful candidates will be contacted.

At Ethniki Asfalistiki, we believe in creating an inclusive workplace that values diversity and celebrates the unique contributions of each individual.

We are an equal opportunity employer, and we recognize that a diverse workforce is essential for our success. By bringing together people from different backgrounds and experiences, we can promote a more innovative, creative, and productive work environment.

We are committed to fostering a culture of belonging where everyone feels respected, valued, and empowered to contribute their best.