ENTERSOFTONE: Redefining Business Software in an AI-powered Future

ENTERSOFTONE (ES1), is the leading business software vendor in SE Europe with more than 1,500 employees and an extensive network of 700+ specialized partners, effectively serving a growing customer base of 90,000+ businesses across four countries (Greece, Cyprus, Bulgaria, and Romania).

Driven by a strong vision, long-term strategy, and deep expertise, ES1 bridges the gap between cutting-edge innovation and real business challenges, delivering reliable, intuitive, and scalable solutions for sustainable growth. Utilizing Cloud, Web, and AI technologies, we offer a comprehensive product portfolio (ERP, CRM, HCM/Payroll, WMS, Accounting, e-Invoicing, Digital Commerce, mobile applications and industry-specific solutions) that empowers every business, enabling it to work smarter, faster, and more successfully.

At ES1, we turn innovation into real business value - unlocking the full potential of enterprises in today’s fast-changing digital era.         

We are looking for a motivated Technical Support Consultant  to join our dynamic and high-caliber team in Athens.

Your Role

• Support the analysis, setup, and basic configuration of Electronic Data Interchange solutions
• Provide 1st and 2nd level technical support to clients
• Monitor processes and identify issues in data exchange flows
• Handle client requests and incidents via phone, email, and remote access, acting as the first point of contact
• Manage and track client cases through the CRM system, ensuring timely updates and proper status reporting
• Troubleshoot basic technical issues and escalate more complex cases when needed
• Participate in testing, validation, and migration processes of EDI messages and integrations
• Perform basic technical implementations (e.g. agent installation) and collaborate with internal teams

Your Qualifications & Skills

• Degree from a University/Technological Educational Institute (AEI/TEI/IEK) in Computer Science or a related field.
• Minimum 2 year of previous experience in a similar position
• Basic understanding of IT systems or business applications
• Basic knowledge of SQL (e.g. simple queries, data retrieval, basic troubleshooting)
• Familiarity with data exchange technologies
• Good communication skills and customer-oriented mindset
• Problem-solving attitude and attention to detail
• Basic knowledge of English

Your Benefits:

We are growing our team with the vision of having top performers who contribute directly to the growth of the company. As a result, we offer:

• Competitive remuneration package
• Private health insurance plan
• Opportunity to work alongside people who are always eager to mentor
• Hybrid working model
• Transportation with company’s bus from central stations
• Funded training & development opportunities
• Catering food services

Be ONE of Us

At ENTERSOFTONE, our purpose is to bridge cutting-edge technology with real business needs, helping organizations grow faster and work smarter.

Joining us means becoming part of a dynamic environment driven by passion, trust and commitment, where we embrace innovation, break new grounds and put people first.

We invest in our people, encourage continuous learning and create opportunities to grow, take initiative and make a meaningful impact.

In accordance with the EU Pay Transparency Directive (EU) 2023/970, compensation details for this position will be communicated to candidates by our Talent team at an appropriate stage prior to the interview process.