Technical Support Specialist

Who We Are: a leading business software and services provider in South East Europe and the Middle East. We offer an integrated business software suite with ERP, CRM, Retail, WMS, Mobile, HCM, e-Commerce and e-Invoicing as well as a range of software for Verticals such as Pharma Distribution and Pharmacies, Retail, Real Estate and others. With more than 20 years of experience, thousands of clients, a highly skilled Channel Partner network and more than 600 employees, we continuously invest in advanced technologies and professional development of our people.

About the Role:

We are expanding our Technical Support team in Athens and we are seeking a motivated and skilled Technical Support Specialist to join our dynamic team with the following responsibilities:

·         Provide expert technical assistance and support to end-users

·         Diagnose and troubleshoot software issues, providing effective solutions to clients

·         Advice and train users on software use

·         Provide customer feedback to internal teams to drive product enhancements and improvements

Desired Skills & Experience:

·         Bachelor's or Master’s degree in Computer Science, Information Technology, Economics or a related field

·         Knowledge of Databases (Microsoft SQL Server) will be considered as an asset

·         Familiarity with ERP, CRM or other software is a plus

·         Excellent verbal and written communication skills in English

·         Strong interpersonal skills

·         Excellent problem-solving and analytical skills

·         Ability to work independently and as part of a team

·         Customer-oriented mindset with a commitment to delivering high-quality service

What we offer:

For the right talent that want to be part of our innovation-driven environment and high-performance culture, our offering includes:

·         Competitive remuneration package

·         Private health insurance plan

·         Benefits such as gift cards, meal tickets, personal travelling expenses etc.

·         Continuous training opportunities and certifications

·         A positive and supportive working environment

How to apply:

If you are interested in this career opportunity, then we are eager to get to know you!

To apply for this role please send your CV at jobs@entersoft.gr . All applicants will be treated in strict confidence.