Who We Are: a leading business software and services provider in South East Europe and the Middle East. We offer an integrated business software suite with ERP, CRM, Retail, WMS, Mobile, HCM, e-Commerce and e-Invoicing as well as a range of software for Verticals such as Pharma Distribution and Pharmacies, Retail, Real Estate and others. With more than 20 years of experience, thousands of clients, a highly skilled Channel Partner network and more than 600 employees, we continuously invest in advanced technologies and professional development of our people.

About the Role:

We are expanding our Technical Support team in Thessaloniki and we are seeking a motivated and skilled Technical Support Consultant to join our dynamic team with the following responsibilities:

·        Provide expert technical assistance and support to end-users

·        Diagnose and troubleshoot software issues, providing effective solutions to clients

·        Advice and train users on software use

·        Provide customer feedback to internal teams to drive product enhancements and improvements

Desired Skills & Experience:

·        Bachelor's or Master’s degree in Computer Science, Information Technology, Economics or a related field

·        Knowledge of Databases (Microsoft SQL Server)

·        Familiarity with software is considered a plus

·        Excellent verbal and written communication skills in English

·        Strong interpersonal skills

·        Excellent problem-solving and analytical skills

·        Ability to work independently and as part of a team

·        Customer-oriented mindset with a commitment to delivering high-quality service

What we offer:

For the right talent that want to be part of our innovation-driven environment and high-performance culture, our offering includes:

·        Competitive remuneration package

·        Private health insurance plan

·        Benefits such as gift cards, meal tickets, personal travelling expenses etc.

·        Continuous training opportunities and certifications

·        A positive and supportive working environment

If you are interested in this career opportunity, then we are eager to get to know you! All applicants will be treated in strict confidence.