ENTERSOFTONE - Redefining Business Software in an AI-powered Future

Established in 2025 through the strategic merger of Entersoft and SOFTONE, ENTERSOFTONE is a leading business software vendor in SE Europe with more than 1,500 employees and an extensive network of 700+ specialized partners, effectively serving a growing customer base of 90,000+ businesses across four countries (Greece, Cyprus, Bulgaria, and Romania).

Driven by a strong vision, long-term strategy, and deep expertise, ENTERSOFTONE bridges the gap between cutting-edge innovation and real business challenges, delivering reliable, intuitive, and scalable solutions for sustainable growth. Utilizing Cloud, Web, and AI technologies, we offer a comprehensive product portfolio (ERP, CRM, HCM/Payroll, WMS, Accounting, e-Invoicing, Digital Commerce, mobile applications and industry-specific solutions) that empowers every business, enabling it to work smarter, faster, and more successfully.

At ENTERSOFTONE, we turn innovation into real business value - unlocking the full potential of enterprises in today’s fast-changing digital era.

We are looking for a Retail Technical Support to join our high caliber team.

Your contribution to the success of the team

• Act as a contact to new and existing customers and resellers, answering questions ranging from support to setup, handling objections, provide advice and keeping them engaged in the process
• Advocate for customers by capturing and sharing feature requests and other feedback
• Demo or troubleshoot features through scheduled calls or video meetings
• Collaborate with the engineering and product teams on technical and operational aspects
• Perform training sessions for new and existing customers and partners
• Test and evaluate new hardware and POS devices

Your Qualifications & Competencies

• 3+ years of experience retail company
• Good knowledge of retail business
• Good knowledge of retail hardware (ECR and EFT)
• Very good knowledge of Windows and Android setup and configuration
• Excellent communication, negotiation and interpersonal skills
• Able to prioritize and multitask
• Passionate and eager to learn

Your Benefits:

We are growing our team with the vision of having top performers who contribute directly to the growth of the company. As a result, we offer:

💰Competitive remuneration package

❤️Private health insurance plan

🏠Hybrid working model

💯Opportunity to work alongside people who are always eager to mentor

🚍Transportation with company’s bus from central stations

📖 Funded training & development opportunities

🥪Catering food services