ENTERSOFTONE - Redefining Business Software in an AI-powered Future
Established in 2025 through the strategic merger of Entersoft and SOFTONE, ENTERSOFTONE is a leading business software vendor in SE Europe with more than 1,500 employees and an extensive network of 700+ specialized partners, effectively serving a growing customer base of 90,000+ businesses across four countries (Greece, Cyprus, Bulgaria, and Romania).Driven by a strong vision, long-term strategy, and deep expertise, ENTERSOFTONE bridges the gap between cutting-edge innovation and real business challenges, delivering reliable, intuitive, and scalable solutions for sustainable growth. Utilizing Cloud, Web, and AI technologies, we offer a comprehensive product portfolio (ERP, CRM, HCM/Payroll, WMS, Accounting, e-Invoicing, Digital Commerce, mobile applications and industry-specific solutions) that empowers every business, enabling it to work smarter, faster, and more successfully.
At ENTERSOFTONE, we turn innovation into real business value - unlocking the full potential of enterprises in today’s fast-changing digital era.
We are looking for a motivated Technical Support Consultant (EDI) to join our dynamic and high-caliber team in Athens.
Your Role
- Support the analysis, setup, and basic configuration of Electronic Data Interchange (EDI) solutions
- Provide 1st and 2nd level technical support to clients, with guidance from senior team members
- Assist in monitoring EDI processes and identifying issues in data exchange flows
- Handle client requests and incidents via phone, email, and remote access
- Troubleshoot basic technical issues and escalate more complex cases when needed
- Participate in testing and validation of EDI messages and integrations
- Collaborate with internal teams to ensure smooth implementation and support of services
Your Qualifications & Skills
- Degree from a University/Technological Educational Institute (AEI/TEI/IEK) in Computer Science or a related field.
- Minimum 1 year of previous experience in a similar position
- Basic understanding of IT systems or business applications
- Basic knowledge of SQL (e.g. simple queries, data retrieval, basic troubleshooting)
- Willingness to learn and grow in EDI and business process integration
- Good communication skills and customer-oriented mindset
- Problem-solving attitude and attention to detail
- Basic knowledge of English
Your Benefits:
We are growing our team with the vision of having top performers who contribute directly to the growth of the company. As a result, we offer:
- 💰Competitive remuneration package
- ❤️Private health insurance plan
- 💯Opportunity to work alongside people who are always eager to mentor
- 🏠Hybrid working model
- 🚍Transportation with company’s bus from central stations
- 📖 Funded training & development opportunities
- 🥪Catering food services
