About the Job

DIAS INTERBANKING SYSTEMS S.A. launched its operations in 1989 and constitutes the national Automated Clearing House. In 2025, DIAS processed 540.4 million transactions, valued at €544.4 billion, setting a new historic record in its 37 years of operation. The Company's shareholders are the Bank of Greece and major banks.

Our strategy is to develop innovative payment solutions used by everybody, such as IRIS and RF/QR code payments, in cooperation with the financial ecosystem. Our services address both public and private sectors and contribute to payments modernization that strengthens the national economy.

We deliver at scale and speed and what we do is unique. Working at DIAS every day is an opportunity for you to contribute and shape the future of electronic interbank payments.

Our employees are an integral part of the Company and the driving force behind its successful course and growth. DIAS, as a certified Great Place to Work for 2022, 2024 and 2025,2026 has created a work environment of mutual trust and respect that acknowledges and rewards contribution. Want to be part of our evolving leading role as a financial innovation hub in Greece?

Role Description

The IT Systems Engineer will be involved in the day-to-day operation and support of the company’s internal IT infrastructure, combining user support, incident handling, system administration, and infrastructure operations.

The role will act as a key point of contact for technical support to internal users, while also contributing to the management of corporate systems, Microsoft 365 services, Windows Server environments, Active Directory, and virtualized infrastructure.

Responsibilities

• Provide 1st/2nd level support to internal users on workplace issues, endpoints, access, Microsoft 365 services, printers, and corporate applications.
• Manage, monitor, and resolve requests through ticketing / IT service management tools such as Desk365 or similar platforms.
• Support and administer Windows Server environments.
• Manage Active Directory, Group Policies, user accounts, access rights, and core infrastructure services.
• Support Microsoft 365 services, including Exchange Online, Teams, OneDrive, and SharePoint.
• Manage file services, shared folders, NTFS permissions, and printer services.
• Support and administer SFTP / FTPS servers.
• Troubleshoot Windows endpoints, peripheral equipment, and enterprise user environments.
• Participate in monitoring, patching, and core operational activities, including IT asset inventory.
• Collaborate with other IT teams and external partners to resolve complex technical issues.
• Maintain and update technical documentation, user guides, runbooks, and knowledge base articles.

Position Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 2–5 years of experience in roles such as IT Support Engineer, System Engineer, IT Administrator, or Infrastructure Support Engineer.
• Experience in user support / helpdesk operations within a corporate environment, including workstation support.
• Hands-on experience with ticketing tools and understanding of basic ITSM processes.
• Good knowledge of hardware (laptops, desktops, printers, etc.), Windows OS, and Windows Server OS.
• Solid knowledge of Active Directory, user/group administration, Group Policies, and access management.
• Experience in Microsoft 365 administration.
• Experience with SFTP / FTPS servers.
• Understanding of core networking concepts (TCP/IP, DNS, DHCP, VPN).
• Understanding of basic security concepts such as MFA, conditional access, DLP, and privileged access.
• Good command of English (written and spoken).
• Strong communication skills with both technical and non-technical users.

Will be considered a plus

• Knowledge of PowerShell or basic automation.
• Experience with Intune or other endpoint management tools..
• Experience with Azure Virtual Desktop.
• Microsoft certifications.
• Experience in regulated, enterprise, or mission-critical environments.

Personal Attributes

• Flexibility and ability to quickly adapt to changing priorities, business needs, and project demands.
• Accountability and proactive mindset.
• Strong problem-solving skills with a practical, structured, and results-driven approach.
• Ability to work both independently and as part of a team.
• Attention to detail and willingness to document, improve processes, and continuously learn.

Why Would You Enjoy Working with Us?

As a member of our team:

• You will be part of a mission-critical fintech company that plays a central role in digital payments in Greece.
• You will experience a work environment built on meritocracy, transparency, and recognition.
• You will participate in trainings, seminars, and certifications to continually enhance your professional development
• You will gain exposure to cutting-edge payment services and national financial infrastructure.

What We Offer

• Competitive remuneration package
• Private health & life insurance plan for you and your family
• Children allowances
• Meal benefits
• Hybrid working model
• Training & development opportunities
• A stable, positive, and inclusive work environment

At DIAS we are proud to provide equal opportunities to everyone. We support and encourage diversity, equality, and inclusiveness. We strongly advocate and apply the approach that if someone has knowledge, integrity, courage, perseverance, but also love for the subject they deal with, they should have every opportunity to test their strengths and excel.

DIAS will be processing personal data you provide in full compliance with the applicable European and domestic legislation, including the General Data Protection Regulation (GDPR) (EU) 2016/679. Your personal information will be treated confidentially and used solely for recruitment purposes.