IT Support Representative (English Speaking)

IT Support Representative (English Speaking)

As an IT Support Representative, you will play a crucial role in maintaining the front-end and back-end system management. You will ensure the stability, performance, and availability of critical IT systems through proactive monitoring, incident management, and problem resolution.

Responsibilities:

• Regularly monitor the systems for performance, stability, and availability
• Respond swiftly to alarms with defined KPIs and follow the outlined escalation procedures when necessary
• Perform first-level analysis and implement countermeasures to resolve incidents
• Work closely with the Client's IT Operations team to ensure seamless communication during incidents and escalate issues promptly as needed
• Manage the de-escalation process and ensure that the incident is documented for future review

Requirements:

• Knowledge of cloud systems (preferably AWS) and experience in SQL database analysis is highly desirable
• Experience with monitoring and observability tools
• The working language will be English, and proficiency is required
• Strong problem-solving skills and attention to detail
• Excellent communication skills, both written and verbal
• Availability for 24/7 shift work, including nights and weekends

Benefits:

• Competitive salary
• Benefits and discounts (phone plans, meal tickets etc)
• Career development opportunities
• Continuous training
• Contract of indefinite duration through our partners
• The opportunity to become the next star Of Grand Cosmotel click&see