About the Role

We’re looking for proactive, detail-oriented professionals to join our Customer Care team. This team. 

You’ll play a key role in resolving customer concerns, maintaining our brand’s reputation for excellence, and supporting the frontline teams by managing sensitive cases with accuracy and care.

This role is perfect for someone who thrives in a fast-paced environment and is passionate about delivering an outstanding customer experience behind the scenes.

Key Responsibilities

• Handle and resolve escalated customer issues received through email, social media, and internal transfers from the call center, with accuracy and empathy
• Monitor and respond to customer comments, messages, and posts on Social Media with professionalism and brand consistency.
• Coordinate with internal teams (operations, technical support, logistics, etc.) to resolve customer issues effectively.
• Maintain detailed case documentation in the CRM system.
• Identify recurring issues and share insights to help improve processes and customer experience.
• Ensure timely responses and resolution within agreed SLAs.

Requirements

• Experience in customer support or call center environment
• Strong written communication and problem-solving skills.
• Ability to handle pressure and sensitive situations calmly.
• Excellent attention to detail and multitasking ability.
• Positive, team-oriented attitude and customer-first mindset.