attica department store is currently in search of a an experienced Floor Manager to contribute to the growth of our department store at City Link in the heart of Athens.

About Attica: Attica is the leading fashion & beauty destination in Greece, a one-stop-shop for designer brands in Athens and Thessaloniki.
With the flagship store housed in City Link, an historical building near Syntagma Square in the center of Athens, and two more stores in Maroussi (northern suburbs of Athens), as well as two in Thessaloniki (one at Tsimiski street in the center of the city and one within the Mediterranean Cosmos Shopping Center), attica offers complete sections of women’s, men’s and children’s fashionwear, footwear, beauty and accessories, along with a wide range of excellent, personalized services.

Role Purpose: This role reports to and cooperates with the Department Store Manager to achieveinventory and personnel management, exemplary customer service and the proper functioning of the floor.

Key accountabilities:

Inventory Management;

• Regular check on the products stock.
• Order of the products in shortage.
• Market research and alignment with the store manager about competition, market trends or discounts.
• Sales Reporting (including insights about the demand to assure the effective supply of the floor)

People Management;

• Employee shifts scheduling in compliance with the operating regulations of the store.
• Monitoring and evaluation of all attica employees as well as the staff that is under the accountability of the supplier companies.
• Provision of employee feedback (performance, points of concern) to the store manager and suppliers.

Policies Implementation/ Complaints Resolution;

• Identification and prevention of any matters related to Customer Service.
• Point of Contact regarding any customer complaints and proper assistance.
• Ensuring of the smooth cooperation among employees of different corners aiming to achieve a high quality of customer service to clients at all times.

Floor Operations Supervision;

• Implementation of the necessary operating policies in compliance with the respective health and safety regulation.
• Ensuring of the implementation of advertising actions in agreement with the suppliers.
• Proactive management of occasional changes (inventory, discounts, festive seasons).
• Close communication with the store manager about all the above-mentioned.

Required Skills & Experience

• At least 4 years of working experience in the Fashion industry.
• Experience in people management.
• Customer centric and problem – solving personality.
• Excellent interpersonal skills.
• Numerical capability.
• Flexibility to work according to a retail schedule.
• Excellent English skills (oral and written).
• Knowledge of MS Office Applications.

What we offer:

• ​​Competitive compensation package.
• Modern and pleasant working environment.
• Induction to company policies, procedures, and culture.
• Structured onboarding program.
• Continuous training and professional development opportunities.
• Exclusive employee discounts at attica department stores.
• Additional privileged discounts at partner businesses (e.g., cafés, pastry shops,
  wellness services, etc.)
• Participation in well-being events and initiatives.
• Opportunity to actively contribute to the CSR team and internal community projects.

Next steps:

If you are excited about working in a high-growth environment, with a variety of long-term perspectives, then apply to this job posting! Along with an attractive remuneration package, including fringe benefits, you will also cooperate with motivated & skilled colleagues in an open company culture.