Epsilon Net S.A. Group, the largest Software House in Greece, awarded with 8 National and 3 European awards as Best Workplace, is looking for a highly motivated and energetic Technical Support Engineer to join  the dynamic support team of its subsidiary,  Digital4U.

Digital4U is all-in-one Internet Services company. Its purpose is to create exciting interactive experiences that enhance brands and increase online marketing ROI. Digital4U offers an integrated portfolio of digital, multi-platform services - from search engine optimization and (SEO) to web development, content writing, graphic design, IT services, video marketing, social media marketing, pay-per-click advertising, and more .

                                                            Technical Support Engineer
 

Responsibilities:

• Ensure customer service requests (tickets) are handled timely and completely.
• Prioritizes projects and operations tasks effectively to deliver within defined SLA.
• Respond promptly to escalations for technical assistance via phone, email and in person as needed.
• Provides support (1st level) and communicates appropriately across multiple levels of the organization.
• Provide input and help to maintain standard operating procedures, best practices and customer service guidelines relating to client services and support.
• Establish best practices throughout the entire technical support process.
• Develop daily, weekly and monthly reports (from our systems) to steer productivity and provide results on the productivity of help desk technicians to the management team.

Requirements:

• BSc in Information Technology, Computer Science, Business Administration,  or related field
• Excellent communication skills (both written & oral)
• Problem-solving skills
• Solid organizational skills including attention to detail and multitasking skills

It would be considered as an asset if you have:

• Understanding of how Opensource platforms work
• Experience with project management/ help desk software tools
• Knowledge and/or experience in ERP software

What We Offer:

• Excellent working environment (8 National & 3 European awards as Best Workplace)
• Competitive remuneration package
• Private medical insurance
• Ongoing training, opportunities & career development
• Free participation in Epsilon Training & Epsilon College educational programs
• Opportunities for career growth and development
• Hybrid/ remote working model