Technical Support Engineer_Digital4U

Αθήνα, Αθήνα, Ελλάδα | IT Support

Epsilon Net S.A. Group, the largest Software House in Greece, awarded with 8 National and 3 European awards as Best Workplace, is looking for a highly motivated and energetic Technical Support Engineer to join  the dynamic support team of its subsidiary,  Digital4U.

Digital4U is all-in-one Internet Services company. Its purpose is to create exciting interactive experiences that enhance brands and increase online marketing ROI. Digital4U offers an integrated portfolio of digital, multi-platform services - from search engine optimization and (SEO) to web development, content writing, graphic design, IT services, video marketing, social media marketing, pay-per-click advertising, and more .

                                                            Technical Support Engineer


  • Ensure customer service requests (tickets) are handled timely and completely.
  • Prioritizes projects and operations tasks effectively to deliver within defined SLA.
  • Respond promptly to escalations for technical assistance via phone, email and in person as needed.
  • Provides support (1st level) and communicates appropriately across multiple levels of the organization.
  • Provide input and help to maintain standard operating procedures, best practices and customer service guidelines relating to client services and support.
  • Establish best practices throughout the entire technical support process.
  • Develop daily, weekly and monthly reports (from our systems) to steer productivity and provide results on the productivity of help desk technicians to the management team.


  • BSc in Information Technology, Computer Science, Business Administration,  or related field
  • Excellent communication skills (both written & oral)
  • Problem-solving skills
  • Solid organizational skills including attention to detail and multitasking skills

It would be considered as an asset if you have:

  • Understanding of how Opensource platforms work
  • Experience with project management/ help desk software tools
  • Knowledge and/or experience in ERP software

What We Offer:

  • Excellent working environment (8 National & 3 European awards as Best Workplace)
  • Competitive remuneration package
  • Private medical insurance
  • Ongoing training, opportunities & career development
  • Free participation in Epsilon Training & Epsilon College educational programs
  • Opportunities for career growth and development
  • Hybrid/ remote working model
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